Accessibility statement

This accessibility statement applies to

This website is managed by Ayrshire Roads Alliance. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts using the browser or mobile device
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand and we are continually reviewing content on older pages. 

AbilityNet has advice on making your device easier to use if you have a disability.


Accessibility of this website

We know some parts of this website are not fully accessible:

  • To modify the line height or spacing you can attach your own stylesheet to do this. 
  • Most older PDF documents are not fully accessible to screen reader software. We are reviewing our current procedures for creating PDFs.
  • Live video streams and embedded videos do not have captions. Closed captions can be switched on via YouTube.
  • Some of our online forms are difficult to navigate using just a keyboard. This would also be the same of PDF forms.
  • There’s a limit to how far you can magnify the maps on our website. The maps are embedded using third party software.


What to do if you cannot access parts of this website

Contact us.


Telephone: 01563 503160

If you need information on this website in a different format such as:

  • accessible PDF
  • large print
  • easy read
  • audio recording
  • braille


Google translate

Translate our website into different languages by using Google Translate. You can enter:

  • text
  • address of a webpage
  • upload images or documents

Please note that not all text may be translated accurately or be translated at all. We are not responsible for incorrect or inaccurate translations.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your enquiry, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website's accessibility

East Ayrshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary.

We are constantly working to improve the accessibility and usability of our site.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the 'non-compliances' listed below.


Innaccessible content

The content listed below is inaccessible for the following reasons:


Non compliance with the accessibility regulations



Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information.

We plan to review these and if still required on the website we will make sure they have alt text.

Any new images contain text will be reviewed before adding to the website.



On some pages the same link text is used for different link destinations, for example, 'click here'.

We plan to resolve this issue on all new pages.



On some pages tables do not have captions but show a descriptive heading.

Where applicable, all new tables will have captions to ensure they meet accessibility standards.


PDFs and other documents

Some PDFs and other documents are not formatted so they’re accessible to a screen reader.

We are in the process of reviewing all documents published after 23 September 2018 with the view to fixing or replacing with accessible HTML pages.

Any new PDFs we publish should meet accessibility standards and will be reviewed by the Communications Team before approval.



On some pages there may not be sufficient contrast between the colour of the text and the background, making it hard to read the information.

If necessary, we will improve colour contrast.



Some of our online forms can be difficult to navigate using screen readers.

The Our East Ayrshire Customer Service platform will gradually replace any forms that are not compliant.



Due to the nature of content on some pages of our website there may be some issues with the order in which certain content is accessed when navigating using a keyboard.

Where this is identified as an issue the pages in question will be analysed and redesigned in order to ensure that all content is fully accessible via the keyboard.

All new pages published after September 2020 will be designed in such a way that the content will be logically accessible via the keyboard. We will review this as required.



On some pages:

  • HTML has been used to format content rather than CSS

  • the iFrame has no 'title' attribute or the 'title' attribute is empty

  • the italics-tag 'i' is used to highlight text

We will review these as required.


Disproportionate burden

East Ayrshire Council have published a disproportionate burden assessment that explains:

  • review of existing documents
  • adjusting documents to meet accessibility standard
  • timescales for fixing documents
  • assessment of costs and benefits
  • organisational size and resource limitations
  • mitigating and other burdens 


Other burdens

  • Our payments are processed through Civica and when needed users will be automatically redirected to this service to make payments. The payment process can sometimes time out causing users to lose the information they input without warning. The form will also time out if when redirected to the payment provider users don't reach the site within 60 seconds. We are unable to change this as we use a third-party payment provider.
  • When online forms timeout, the information input is not saved resulting in failure of criterion 2.2.5 (Reauthenticating) due to having a session time limit without a mechanism for saving user's input and re-establishing that information upon re-authentication. Our digital platform provider which hosts our forms does not currently have this functionality.
  • The video controls do not have enough contrast. This is an issue with the YouTube video player and not within our control. We will continue to look for ways around this.
  • Some video controls have a tooltip which does not stay open when moving the cursor to them. This is an issue with the YouTube video player and not within our control. We will continue to look for a more compliant player.
  • Our online Temporary Traffic Regulation Order application form which is hosted on a third party system.
  • Our Gritter Tracking system which is hosted on a third party system.
  • Planning application documents which are hosted on a third party system.
  • Older Council minutes and agendas.
  • Older large document repository systems.

Where possible we could provide accessible formats of these documents on request. Contact


Content that is not within the scope of the accessibility regulations

  • Consultations.
  • GIS mapping system.
  • Gritter tracker.
  • Mapping.
  • Maps and plans.
  • Public Information Portal (PIP) for roads, lighting and drainage faults.
  • Temporary Traffic Regulation Order application.
  • Third party content which is not in our control


What we’re doing to improve accessibility

We are using a quality assurance module within our content management system to help with WCAG AA compliance.

We are currently updating our guidance documentation for our editors focussing on accessibility when creating and editing content.

Preperation of this accessibility statement 

This statement was prepared on 14 September 2020. It was last updated on 9 October 2023.



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