Delivering a shared Council roads and transportation service across East and South Ayrshire

Parking Tickets (Penalty Charge Notices)

Parking tickets (Penalty Charge Notices) issued by East Ayrshire Council and South Ayrshire Council under the Road Traffic Act 1991 (as amended) are now processed by Ayrshire Roads Alliance.

If you have received a Penalty Charge Notice (PCN) you can either pay it or appeal it.

Payments must be made before the end of the period of 28 days beginning with the Date of Notice (see the PCN).

If the penalty charge is paid before the end of the period of 14 days beginning with the Date of Notice, the penalty amount will be reduced by 50%.

Penalty Charge Notices – COVID-19 Procedures

When lockdown was announced on Monday 23 March 2020, all outstanding Penalty Charge Notices (PCNs) were placed on hold. The Parking Service is now returning to normal and notice processing procedures will restart on Monday 29 June.

PCN Case Progression

The system shows that there are over 800 live cases across East and South Ayrshire, which are at various stages in the process. When processing restarts correspondence will be issued including legal documents such as Notice to Owners and Charge Certificates, which will detail outstanding balances.

We appreciate that due to the Coronavirus pandemic many people may be under financial pressure. In recognition we are putting in place temporary special arrangements for anyone struggling to pay the outstanding balance on any PCN issued prior to Monday 23 March.

There are four options available: 

Option 1 – Pay the reduced amount

If your discount period has expired or if you have received a Notice to Owner from us, given the exceptional circumstances the Council would be willing to reset the discount period and accept as settlement in full a payment of £30, which is 50% of the PCN original value.

Option 2 – Remove the surcharge

If you have received a Charge Certificate then the original £60 PCN value will have been subject to a 50% surcharge. Again, given the circumstances the Council is willing to remove the surcharge and allow you to pay the PCN at the original value of £60.

Option 3 – Promise to pay

Having taken account of Options 1 or 2 you are still unable to afford to pay what you owe by the due date, but you know you will be able to within a further 28 days, you can request to pay on a certain date. Please contact us to confirm the date and we will arrange to call you back on the agreed date to take your payment.

Option 4 – Place case on hold

If you cannot afford to pay at all during this period, please let us know and we can discuss this further with you.

Contact details

If you would like to accept any of these options please send an email to ara.parking@ayrshireroadsalliance.org with your name, vehicle details and / or your PCN reference number.

Please remember to tell us which option you wish to take and also leave your contact telephone number. You will receive a confirmation email that your request has been received and we will contact you in due course to confirm the arrangements.

Debt recovery

If your case is already in the hands of debt recovery agents, please contact them directly to discuss further. Do not simply ignore them as you may incur further avoidable costs.

Pay a Penalty Charge Notice (PCN)

Pay a parking fine
Method of paymentPayment detailsCost
Online Online payments can be made using VISA, Visa Electron, Mastercard, Maestro, SWITCH or DELTA - Pay online

Parking Attendants will issue PCNs which are set at £60.

The Penalty Charge is reduced by 50% to £30 if paid within 14 days of the date of notice.

If a PCN remains unpaid it may be increased by 50% to £90.

If the Penalty Charge remains unpaid the Charge Certificate may be passed to debt recovery agents for collection.

By phone

01563 554400

Call the East Ayrshire Council 24 hour automated
service to make payment using VISA, VISA Electron, Mastercard, Maestro, SWITCH or DELTA.

In person

Cash or card payments can be made using the
barcode printed on the PCN at any PayPoint terminal.

You can find further information on this payment method including store locations at www.paypoint.com.

By post

Cheques/postal orders should be made payable to East Ayrshire Council for both East Ayrshire Council and South Ayrshire Council PCNs

Please ensure the PCN number is written on the reverse of the cheque/postal order and returned to:

ARA Parking Service,

PO Box 26212,

Kilmarnock,

KA1 9EY.

Receipts will only be issued if you send a stamped addressed envelope for this purpose.

Please do not send cash by post.

Appeal a Penalty Charge Notice (PCN)

If you wish to challenge a Penalty Charge Notice (PCN) you must do so in writing to the Ayrshire Roads Alliance Parking Service within 28 days beginning with the Date of Notice.

If your appeal is received before the end of the period of 14 days beginning with the Date of Notice, consideration will be given to resetting the discount period.

If the penalty charge is not paid before the end of the period of 28 days beginning with the Date of Notice, a Notice to Owner (NtO) may be served on the person appearing to be the owner of the vehicle. If you have received an NtO, contained within it are details of how you may make formal representations based on specified grounds. Representations should be sent to the address given below.

Ara Parking
Phone 01563 503 194
Address 

Ayrshire Roads Alliance Parking Service

PO Box 26212

Kilmarnock

KA1 9EY 

 

Contact us

contact us
Phone  01563 503 160
Email  enquiries@ayrshireroadsalliance.org 
Address

Ayrshire Roads Alliance

The Opera House

8 John Finnie Street

Kilmarnock

KA1 1DD